Sales Basics Sales Basics Certification/Grill 0 First Impression 0 Meet and Greet 0 Build Rapport & Investigate 0 Bypassing 0 Manager Involvement 0 Presentation/Demonstration 0 Closing 0 Handling Objections 0 The Writeup 0 Dropping the Pencil 0 Leasing 0 Dealership Tour 0 CSI 0 We Want your Vehicle Script 0 New Script 0 Trade Hooks 0 Unsold Follow up with Objection Scripts 0